Re-requesting additional integration with Stripe so that when member cancels, there is the option for their membership to continue to end of billing cycle or end immediately. This would be set in the admin settings. This would save us from having to manually refund the fraction of unused subscription period.
The Stripe API is already there, it just needs to be applied. Really need this improved integration with Stripe feature asap!
Request from: Rachan Chindarsi - @rachanchindarsi
Date Requested: 7/5/2020
Better Stripe integration when a member cancels so that there is option for the membership to continue until paid-for date.
I asked whether members have access to the end of the paid for date, after they click to cancel the subscription (with Stripe shortcode).
I was told this:
"I believe the only shopping cart we fully integrate with that allows cancel at the end of subscription is PayPal Checkout. Otherwise, they are immediately cancelled from the level."
If so then I need to manually refund the customer every time there is a cancellation, and this can be done in Stripe.
But we can't do this if we don't know that they've cancelled their membership.
There doesn't seem to be a way for admin to be notified when a member cancels this way, and Stripe doesn't notify (please correct me if I am wrong).
So my first request is that we require some kind of admin notification of cancellation. Is this possible for you to add to the plugin features asap?
Personally I regard this not so much a feature request as an essential core feature should be there but for some reason isn't. But your support person seemed to think I should raise it as a feature request.
My second feature request is that there be more full integration with Stripe so that when member cancels, there is the option for their membership to continue to end of paid-for date or end immediately. This would be set in the admin settings. This would save us from having to manually refund the fraction of unused subscription period.
Rachan Chindarsi - @rachanchindarsi