Today we've rolled out a small improvement to the existing custom domains feature. You are now able to specify a default Workspace and a default page that should be loaded when accessing your root custom domain (rather than getting the Login page as default):
Default Pages can be set to either:
To setup this new feature, head over to your Account settings.
If you have multiple Workspaces/Roadmaps/Updates, these can all still be accessed via your custom domain.
Today we've launched our new Feedback feature, starting with a Feedback Dashboard that displays feedback received via your Widget or Standalone Updates page(s)! From the main left hand side menu, you can now access 'Feedback':
This first phase of the Feedback Dashboard includes:
Each Workspace has its own Feedback Dashboard.
When customers submit feedback, sentiment analysis is automatically performed to generate a score, resulting in one of the following based on the feedback received:
It's now possible to respond to feedback directly from the app. Simply click on a row from the feedback responses table to display more details and from here you can respond to your customer:
Once responded, a record of this reply will be displayed within the more details sidebar.
We're close to launching the next iteration of Feedback - 'Feedback Boards'. This feature will allow you to create individual boards for specific Feedback that you're wanting to collect; such as Bugs, UX Improvements, etc. These boards can be private or public, with the option of adding them to your Public Roadmap as a new tab, as well as being accessed directly.
Today we've launched a small update to the public activity feed. It's now possible for you to view all public activity, not just a summary of recent events, as well as filter your activity by type, feedback sentiment and reaction emoji type.
From your homepage activity feed, you can now click 'View all' which takes you to this new Activity page.
With translations being our most requested feature, we are aiming to launch some initial localisation in the next few months, with a gradual rollout of the languages below.
As such, we would love our translations to be as "human" as possible, ideally coming from customers who already use the app and are familiar with it. If you would like to contribute by reviewing or helping to translate of any of the languages below, please reply to this post, or jump onto our Intercom app.
If you would like to see additional languages translated, don't forget to request these, either replying to this post or dropping a comment on the main idea here.
Today we've rolled out a small (but highly requested!) improvement allowing you to set all roadmap objectives, categories and statuses using hex color codes, as well as the existing color picker.
We've also removed the limit of 15 for objectives and categories.
User segmentation has arrived! It's now possible to segment your users and send them targeted updates or announcements through our Widget.
When a segment option is present on an Update post, only users that match this segment will be able to see this post. If multiple segment options have been added, users will see the post if they match any of the options. If no segment options are added, then the post is treated as public, and all users will be able to see it.
For more information on how this feature works, please see here.
The main App settings page has a new tab where you can configure your segmentation options. Each segmentation paid requires a "key" and a "value":
Identify Widget Users
All public roadmaps now have a search feature:
The search functionality will match the input text against the following attributes:
In the same way that you can view completed cards from your internal roadmap, you can now view completed public cards from your public roadmap.
There is a new configuration option that controls whether or not the 'Completed cards' button appears on your public view:
Our public Roadmaps have had a makeover that sees us implement a number of customer requests as well as new customisation options. Each of the Roadmap, Ideas & Updates tabs have had a slight redesign.
In a similar way to setting Widget-specific colors, you can now set Roadmap-specific colors, specifically the roadmap header background and font colors, which also apply to tabs and buttons:
The above colors will render a public Roadmap that looks something like:
These new options can be set from your Public Roadmap Embed settings page.
As well as a redesign, we've made some changes behind the scenes aimed at improving the performance of all public roadmaps. This is still a work in progress, but you should already notice some performance improvements.
By default, your existing public roadmap URLs will now render this new view, however, the older view can still be loaded by including "v1" in the URL, for instance, taking our roadmap as an example:
It's now possible to directly convert Roadmap Cards to Update posts once completed.
When converting a completed Roadmap Card to an Update, the Update will be created in "draft" status, and by default the following will have copied over from the Roadmap Card:
We've also launched the ability to filter your Roadmap by the following attributes:
Filtering by Tags has also been added to the existing filter options for Ideas.
It's now possible to merge Ideas with one another incases of duplicates or very similar Ideas being received.
When merging, you will get the following options:
Once an Idea has been merged, it will be archived and it will have a link established to the main Idea. At the top of the merged Idea, you will see:
The main Idea page also now has a new section to display which Idea(s) have been merged into it: